包邮
全场包邮
Privacy Policy
We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.
1. What data we collect
1.1 When you visit our website
You can visit the MUROP online shop without providinginformation about yourself. In that case, we will collect the technical accessdata that your browser will transmit automatically to our server when youbrowse our websites. Access data include the following information, inparticular:
Time and date of access
Address of the accessed website and of the accessingwebsite
Content of the Request (addresses and names of therequested files)
Information on the browser and operating system used(versions, language settings)
Online identification data (e.g. IP address, deviceidentification, session IDs)
Error messages, where applicable (if the requestedcontent cannot be displayed)
Last visited page from where you were redirected to apage of the MUROP online shop via a link
When visiting our website, your access data will beautomatically stored in our server's log files and subsequently anonymized byabbreviating or deleting your IP address. It will then no longer be possible todraw conclusions as to your person based on the server log files.
Moreover, when you visit the MUROP online shop we willalso collect such data that you provide directly by using the functionsprovided. We will, for example, learn about the products that you areinterested in when you put an item on the wishlist or use the search function.
1.2 Cookies
We use cookies in the MUROP online shop. Such cookiesmay be MUROP cookies or third-party cookies. A cookie is a standardized textfile that is kept on your computer by your web browser for a period of time aspredefined by the respective provider. Cookies enable us to locally storeinformation such as language settings, shopping cart contents and temporaryidentification features that may be called up during subsequent website visitsin order to reload the respective settings. You can review and delete thecookies used in the security settings of your browser. You can configure yourbrowser settings according to your preferences and, for example, refuse toaccept third-party cookies or any cookies. Please note that in this case youmay not be able to use all features of our website.
1.3 When you register for a MUROP account
If you register for a MUROP account, we will provideyou with direct password protected access to your master data (e.g. MUROPcustomer number, name, address, date of birth, telephone number, e-mailaddress, payment data), order data (ordered products, item numbers, sizeinformation), and other information(e.g. wish list products) stored by us.Normally, any mandatory information required for registration is markedseparately, e.g. with an asterisk (“*”). If we are asking for optionalinformation, we will inform you about why we are collecting such information.For security reasons, we will also briefly store your IP address used duringregistration.
You can delete your MUROP account and any data storedtherein at any time. To do so, please send us an informal notice (e.g. viae-mail) to info@murop.com or use our contact form.
1.4 When you place an order with the MUROP online shop
We will collect data about the products you order orstore on your wish list. We will also store data that accrue directly in connectionwith the execution of your orders. Order data include the following, inparticular:
Information on the products ordered, such as itemnumbers and size
Email address
Invoice and delivery address
Payment data
Information on payment behavior and creditworthinessdata that we may receive from credit agencies about you
Details on returns and complaints (e.g., reasons forreturn, notice of defects)
Order numbers
Shippers' tracking numbers (e.g., our logisticspartner STOExpress)
Even if you place several orders as a guest and useidentical master data, our systems will keep your data in a uniform customerdata record to facilitate maintenance of our customer database. If you use suchmaster data at a later point in time to register for a MUROP account we canlink your customer data record to your account to enable you to access yourformer orders.
2. For which purposes will by data by used by MUROP?
2.1 Provision of the MUROP online shop
When visiting the MUROP online shop websites, we willprocess the access data, server log files, and cookies that accrue in thiscontext to provide you with our website and the contents and functions calledup by you and to ensure stability and safety for our IT systems and databases.
2.2Contract performance, in particular purchasingprocess
We process your data in order to perform the contractsthat we have concluded with you and to render the services you have requested.The purposes are based primarily on the specific contract contents or purposeof the services you have requested. You may find further details on thepurposes of processing in the respective contract documents and terms andconditions, for example in our General Terms and Conditions.
2.3Personalization of the MUROP online shop
Information that we receive from you helps us to consistentlyimprove your shopping experience and our service and to design it to be morecustomer-friendly and individual for you. The information transferred by youand automatically generated information (e. g. access, master, and order data,as well as search entries and wish list products) are therefore used topersonalize the contents in the MUROP online shop based on your interests andneeds derived therefrom. We can thus make it easier for you, for example, tofind products that are relevant for you more quickly (we can, for example, showproducts in the search results first that match the products saved in your wishlist or that match categories that you select particularly often).
2.4 Payment processing
Depending on the payment method agreed, the datanecessary for payment processing (e.g. direct debit or credit card data) willbe passed on to the respective payment service provider. Some of the paymentservice providers will collect such data on their own authority, in which casetheir respective privacy notices will apply.
If you choose to pay by credit card in the check-outprocess, your credit card company will carry out a two-factorrisk/authentication check.
In the first step, the following data will be sent tothe credit card company:
Your name(title, first name, surname)
Your address
Delivery address if this is different (including Click& Collect and Pack stations)
Your email address.
If the transmitted data indicates discrepancies thatcould indicate an increased risk, a second check level follows, in which caseadditional interaction with the cardholder is required (request of a secondfactor, such as a password or PIN entry).
Information about whether the personal data must beprovided by law or under contract or to conclude a contract, whether the datasubject must provide the personal data, and what the potential consequences ofnot providing that data are.
In the context of the chosen payment method, we areobligated to provide the personal information needed for the legally requiredcustomer authentication. The consequence of not providing that informationwould be denial of the selected payment type.
An automated authentication or risk assessment takesplace. An analysis software calculates a score for each transaction, based onthe transmitted data. If a transaction is classified as low risk, it isapproved without the cardholder being asked to enter an additional code. Oneresult may be failure of the authentication and denial of the chosen paymentmethod.
You want to object to your credit card data beingstored?
If you do not want your credit card data to be stored,you can object at any time by sending us an informal notice to our customerservice. In this case, you will have to re-enter your credit card details foreach purchase.
2.5 Processing for consented purposes
The overriding legal basis if you have consented tothe processing of your data for specific purposes is your consent (Article 6para. 1 lit. a GDPR).
Withdrawal of consents
Article 7 para. 3 GDPR gives you the right to withdrawany consent once given at anytime. This means that in future we will no longercontinue data processing that was based on your consent. The withdrawal of yourconsent will not affect the lawfulness of processing based on consent beforeits withdrawal.
3. With whom will my data be shared?
Basically, we will share your data only if:
- you have expressly consented to this under Article 6para. 1 lit. a GDPR,
- sharing is necessary under Article 6 para. 1 lit. fGDPR in order to assert, exercise, or defend legal claims, and there is noreason to assume that you have an overriding legitimate interest in your datanot being shared,
- sharing is necessary for compliance with a legalobligation in terms of Article 6 para. 1 lit. c or e GDPR, in particular if weare required to provide information to a public authority, or
- sharing is permitted by law and necessary underArticle 6 para. 1 lit. b GDPR in order to perform a contract with you or takesteps at your request prior to entering into a contract.
If and insofar as we share data to our serviceproviders, such data may be used only to perform their tasks and duties.Processing of your data by commissioned service providers will take placewithin the scope of order processing in terms of Article 28 GDPR. Serviceproviders were carefully selected and commissioned by us. They arecontractually bound by our instructions, have implemented adequate technicaland organizational measures to protect the rights of the data subjects, and aresubject to regular controls performed by us.
4. For how long will my data be stored?
Unless otherwise provided herein, your data will bestored only for as long as necessary to fulfill our contractual or statutoryobligations or the purposes for which the data was originally collected or foras long as we have a legitimate interest in storing such data.
In all other cases your personal data will be deleted,except for such data that we must keep to comply with statutory retentionperiods. However, in such cases we will restrict data processing, i.e. yourdata will only be used to comply with statutory obligations.
If you decide to cancel or delete your MUROP account,all personal data stored therein will be deleted. If and insofar as your datacannot or does not have to be deleted completely for legal reasons, the dataconcerned will be restricted for further processing. Normally, your order andpayment data and other data, if applicable, will be subject to statutoryretention obligations. We are hence obligated to retain such data for up to tenyears.
Even if your data is not subject to statutoryretention obligations, we may refrain from deleting your data in casespermitted by law and restrict its processing instead. This may apply, inparticular, in those cases where the data concerned may be required for furthercontract processing or to assert rights or for legal defense purposes. Theduration of restriction of processing will depend on the statutory limitationperiods.
5. Your data protection rights
You may contact our data protection officer at anytime to exercise your statutory data protection rights described hereinafter:
You always have the right to obtain information aboutour processing of your personal data. When providing such information, we willexplain our data processing process and provide you with an overview of yourpersonal data we store.
If any of the data we store is incorrect or no longercurrent, you have the right to have such data rectified.
You can also demand that your data be erased. Iferasure is not possible in exceptional cases due to other legal provisions, thedata will be blocked such as to be available only for said statutory purpose.
You can also restrict the processing of your data,e.g. if you think that the data stored by us is not correct.
You have aright to data portability, i.e. we willprovide you with a digital copy of the personal data you have provided, at yourrequest.
6. Right of withdrawal and objection
If you wish to exercise your right of withdrawal orobjection below, please send us an informal notice to the contact addressesmentioned in section 1 above.
Withdrawal of consents
Article 7 para. 3 GDPR gives you the right to withdrawany consent once given at anytime. This means that in future we will no longercontinue data processing that was based on your consent. The withdrawal of yourconsent will not affect the lawfulness of processing based on consent beforeits withdrawal.
Objection to the processing of your data
If and insofar as we process your data based onlegitimate interests pursuant to Article 6 para. 1 lit. f GDPR, you have theright under Article 21 GDPR to object to our processing of your data if thereare reasons for this that follow from your particular situation or if theobjection is directed against direct advertising. In the latter case, you havea general right of objection that will be complied with even if you fail toprovide reasons.
7. Data security
We have adequate technical measures in place to ensuredata security, in particular to protect your data against risks during datatransmission as well as against unauthorized access by third parties. These measureswill be adjusted from time to time in line with the state of the art. To securethe personal data you provide on our website we use transport layer security(TLS) which encrypts the data you provide.
8. Changes to this Data Protection and Privacy Policy
We will update this Data Protection and Privacy Policyoccasionally, for example when we adjust our website or when the statutory orofficial provisions change. Material changes will be documented in this DataProtection and Privacy Policy, and we will procure our customers' consent, ifnecessary.
Last updated: 12.05.2021
